frequently asked questions & answers
No, both the setup price and monthly price from our Website Plans are final (excluding VAT).
After delivering your website, the only recurring payment will be associated to the monthly maintenance plan that allows your website to be fully online with all its features.
We believe our Start & Boost Plans and their respective pricing are well adjusted for the level of features, time of building and maintenance required for the website to be 100% ready for your business’ goals.
Our Business Plan monthly payment is relative to the type of business service in question (an online e-commerce shop with products will have a higher monthly fee than a subscription based service platform, for example).
Please get in touch with us if you have more questions about this Plan.
No there isn’t, we believe in the quality of service and support we offer. However, not having a maintenance plan is a danger to any website and will make it vulnerable to threats, while also losing access to our premium hosting and features that are included in the monthly maintenance plan and allow your website to be online.
After purchasing a website plan directly through our website, we will get in touch shortly after to complete the details so we can start your new website setup.
It will depend on the type of website, an informative website with up to 5 pages could take a few days to be ready, while an online e-commerce shop that sells products could take up to a couple of weeks.
As soon as we know the scope of your website, we will be able to give you an approximate delivery time.
Yes, it is possible to do it directly through the editing platform if you wish to, you can also leave this responsibility to us if you prefer, the setup fee for a new page starts from 49 euros + VAT.
Absolutely, all the contents on your website can be edited at any time after delivery, you can request a revision within your Website Plan whenever necessary.
You also have the choice to edit your website personally such as texts and images through an intuitive and easy-to-use back-office dashboard.
Get in touch to find out more information about Website content management.
Revisions are changes that our team make to your website, they can be new changes like adding content to editing already existing content.
You can request a revision at any time and they are only limited to your Website Plan, those being either weekly or monthly.
You can request an additional revision at any time, we charge an hourly rate of 55 euros + VAT for this service.
These are our different forms of contact:
> E-mail: info@alienweb.io
> Contact Form through the website
> Live Chat through the website
> Phone: +351 282412954 (Office Agency)
Absolutely, all of our website are prepared to be viewed on the most popular devices, such as Smartphones & Tablets.
During your website building process, we will have you choose a Domain from a list specially prepared for your business.
For conveniency, we recommend the website extension to be .com or .net
