Website Setup, Hosting and Domain Registration services are provided directly by Alienweb.
For additional services (Professional E-mail, E-mail Marketing, Website Branding, among others), they are provided by Alienweb in partnership with companies specialized in these contexts.
These general conditions serve as a (“Contract Agreement”) while representing the existing agreement between Alienweb and the Customer, and replace any other agreement or previous agreements between them with regard to its subject matter.
1. Our Services
The General Conditions of Service regulate the provision of the service to customers by Alienweb. Website Setup, Hosting and Domain Registration services are provided directly by Alienweb. For additional services (Professional Email, Email Marketing, Website Branding and other services), Alienweb collaborates in partnership with companies specialized in these contexts. The agreement between Alienweb and the Customer, with regard to the provision of services, will begin after a payment for a Website Plan is made.
2. Registration Process – Website Creation
By completing the Website creation registration process, the Customer is responsible in providing their personal data accurately and honestly. The Customer is also responsible in checking all the data provided before confirming their registration is correct and if any change is necessary or they notice an error, to request its change by email to the contact details shown on the website.
The Customer agrees to immediately notify Alienweb of any changes to personal data that may occur. If incorrect, inaccurate or incomplete data is provided, Alienweb reserves the right to not to activate and/or suspend the service until the customer rectifies these errors.
After payment and purchase of a Website Plan, the Customer will be assigned a Username and Password. The Customer acknowledges that this data constitutes the customer’s access validation system to the services. The parties acknowledge and agree that this data constitutes the only appropriate way to identify the Customer’s access to the Services. Therefore, the Customer agrees that it is mandatory to use a Username and Password to access and use the services.
The Customer acknowledges its responsability for the acts carried out using his Username and Password, while also being responsible to keep them secret, and not to share them to 3rd parties.
Furthermore, the Customer agrees that the registration data may be presented, even against him, to legal entities if requested by them for legal purposes.
Alienweb will not act as an arbitrator in resolving disputes between the applicant and 3rd parties regarding the use/registration of a domain name. In the event of a conflict regarding the attribution of a domain name, the applicant undertakes to follow the rules on dispute resolution established by ICANN and or another entity responsible for managing the domain names in question (e.g. FCCN, Eurid, etc).
3. Commitment period, Fees & Payments
Alienweb will consider the payment made as soon as confirmation appears on the online bank statement. This means that, in the case of two orders with the same origin, the first to be paid will be the first to be processed, regardless of the date of the order (first paid, first served).
Changes to orders will be accepted as long as the services are still in Pending status, in any other case changes will not be permitted. Alienweb will automatically cancel all orders that are not paid within 10 days without prior notice.
The Customer confirms and attest that the information provided and related to the domain name Holder/Applicant, as well as personal and contact information, are true and complete. Likewise, the applicant agrees that he is solely responsible for maintaining the information.
Communications will be made by E-mail, according to data provided by the Customer. The Customer is responsible for informing Alienweb of any change in data, particularly changes to the Contact E-mail.
The automatic renewal of maintenance services will be communicated by E-mail, in case of cancellation by the customer of the Website Maintenance Services within the existing billing period, an E-mail will be sent with the renewal request of the Website Maintenance Services, if there is no renewal up to 3 days before the expiration of the existing billing period, access to the Website and Client Portal will be inaccessible after the end of the existing billing period and until a subsequent renewal is carried out.
In the situation of lack of payment during the commitment period, the customer will be charged for the remaining amount of the monthly payments within the period via invoice, where they will have a maximum of 14 days to settle the debt. After payment, all services on the Site will be active again and the commitment period will end, and a new monthly fee will be established, which is no longer linked to a commitment period and is standalone.
The E-mail address to which notifications will be sent will be the contact address provided during registration. It is the Customer’s responsibility to keep this information up to date. Alienweb is not responsible for problems caused by errors in the contact details indicated and as a result of which services cannot be renewed in a timely manner.
Alienweb reserves the right to place its logo on the footer, in a small discreet format, with a link pointing to its service page.
4. Available Payment Methods
The available payment methods are:
Credit Card via Stripe;
Paypal;
Payment must be made by one of the methods available to begin the briefing process and subsequent setup of the Website.
Alienweb reserves the right to cancel the Customer’s registration if payment is not made or if it is made fraudulently.
Payment will not be refunded if the Customer cancels an order that has already been processed and the services are activated.
5. Changes to the Terms of Service
Alienweb reserves the right to modify the TOS at any time, committing to inform the customer at least 30 days in advance. It is understood that the Customer agrees with the changes if, after 30 days of notification, he continues to use the services provided by Alienweb.
The Customer will have the right to cancel the service if he does not agree with the TOS, or propose changes, as long as he responds within 30 days after communicating the changes.
Changes proposed by the Customer will only be valid if they have the express written consent of Alienweb.
6. Customer Responsability for Using The Services
The Customer is responsible to act according to the Law while using the contracted services. Likewise, the Customer is responsible to make every effort to comply with the provisions of this contract and terms of service, as well as respect such conditions, if the services offered by Alienweb are shared, the quality, stability and safety of the services, including with regard to the use of other customers.
The Customer certifies that, to the best of its knowledge, that the usage of the domain name does not affect the intellectual property rights of 3rd parties.
The Customer accepts responsibility for the choice of the domain name and its subsequent maintenance in the event of cancellation of services.
The Customer agrees that the registration and use of the domain name is for lawful and legal purposes.
The Customer accepts all responsibility for any problem that may arise regarding rights for the usage of the chosen domain name.
The Customer agrees to accept any request for arbitration as a result of the registration of a domain name.
The Customer acknowledges that the content of the files stored on our servers is of their sole responsibility.
Alienweb is not responsible for any damage caused by the malfunction of the server or the Customer’s E-mail addresses, or by the lack of information due to the Customer’s negligence, or by a misuse of the Username and Password that are the exclusive responsibility of the Customer.
It is especially prohibited:
Use the Customer’s web server to carry out actions contrary to the law or with the intention of causing damage to 3rd parties or other companies;
Violent, abusive, defamatory, racist, xenophobic or pornographic messages and/or content, especially any image or file with obscene or sexual content;
Computer programs to unlock the content of other licensed programs (cracks), the serial numbers of computer programs or any other content that violates intellectual property rights;
Images and files in any format that violate intellectual property or that are not the property of the person/company that owns the domain;
Any content that is contrary to the law;
The use of servers or E-mail addresses to send unsolicited messages (spam or junk mail) as well as sending large messages with the aim of blocking the server (mail bombing);
The use of contracted space to store images and/or content from third party websites, regardless of the theme of these pages;
The creation of any type of web programming software that is directly or indirectly harmful to the performance of Alienweb’s servers, either by consuming more resources than necessary, or by programming any type of code that could intentionally damage, restart or shut down the servers or otherwise.
Violation of any of the above prohibitions by the Customer may result in the termination of the contract, due to non-compliance, and without any compensation to the Customer. Alienweb may interrupt the provision of the service, upon written notice 48 hours in advance. This notice may only be sent by E-mail.
The Customer also agrees not to use the services for illegal purposes and not to violate any applicable international rules or regulations.
In order to guarantee a stable and quality service to all its Customers, Alienweb has defined a Responsible Use Policy that is applicable to all its unlimited services (traffic, sub-domains and domain aliases). Alienweb will notify the Customer, by E-mail, if the reasonable level of use of the service is not being respected, reserving the right to charge for excessive use of the service. The maximum value for responsible use is defined based on Customers’ usage profiles with the same service and is periodically reviewed.
7. Communication Between Parties
As a general rule and except for legal requirements that require another type of formality, the parties agree that communication will be carried out essentially by E-mail or Phone, with E-mail being the preferred method.
8. Intellectual and/or Industrial Property Rights
Alienweb owns the copyright and intellectual property, know-how and all software related to the services provided. The Customer is granted the personal and non-transferable right to use in a limited manner the resources that Alienweb makes available to them.
The Customer guarantees that it is the owner of the contents stored in the space made available to it or that it has authorization to publish these contents on the Internet. In order to guarantee the purposes of this contract, the customer authorizes Alienweb to make a security back-up of the data stored on the server during the term of the contract.
9. Limits of Liability
Alienweb assumes the responsability and commitment to act diligently and in good faith in commercial relations with the Customer. It is also responsible for providing a quality service, except for situations in which it is outside of its control.
Alienweb cannot guarantee that the Customer’s order will be viable.
Alienweb assumes no responsibility for any errors caused by other companies/people participating in the service registration/ordering process.
Alienweb will not be responsible for unauthorized access to customer information stored on its system, or for the loss or corruption of such data. However, it will take the necessary and timely safety measures to prevent unauthorized access, loss or corruption of data.
10. Quality Policy
After sending the Website Briefing or branding form by the Design Team or Account Manager for completion of the details, the client has a maximum of 45 days to return the form with all missing content to begin the setup and development phase.
For quality control purposes, after the Website Setup has been considered as completed by the Design team, a maximum of 30 consecutive days must pass until its finalization and payment for any feedback and changes.
If the design suggestion of the Website presented in the 1st version is not to the customer’s liking and preference, they have the right to change it once more, as long as the new changes do not involve structural changes that contradict the instructions given previously (for example during the briefing). If the client is not satisfied with a second solution or if the changes are structural and contradict the instructions initially given, the necessary changes will be budgeted separately and charged accordingly.
Once the service has been commenced, it cannot be cancelled.
